/* قالب بوابة العملاء: الألوان والخط تجي من ملف إعداد العميل (متغيرات CSS) */
@font-face{font-family:"Readex Pro";src:url("../shared/fonts/ReadexPro-subset.woff2") format("woff2");font-weight:160 700;font-display:swap}
:root{
  --c-bg:#f6f6f6;--c-surface:#fff;--c-surface-alt:#eee;--c-text:#222;--c-muted:#666;--c-line:#ddd;
  --c-primary:#333;--c-primary-text:#fff;--c-header:#222;--c-header-text:#fff;--c-accent:#999;--c-accent-on:#111;
  --c-positive:#3a6;--c-own:#333;--c-own-text:#fff;--c-agent:#fff;--radius:14px;
  --f-body:system-ui,Tahoma,Arial,sans-serif;--f-latin:var(--f-body);
  --shadow:0 1px 2px rgba(0,0,0,.05),0 6px 18px rgba(0,0,0,.06);
}
*{box-sizing:border-box}
html,body{margin:0;height:100%}
body{font-family:var(--f-body);background:var(--c-bg);color:var(--c-text);font-size:16px;line-height:1.7;-webkit-font-smoothing:antialiased;display:flex;flex-direction:column;min-height:100dvh}
body.loading{visibility:hidden}
a{color:inherit}
button,input,textarea{font:inherit;color:inherit}
img{max-width:100%;display:block}
.latin,.num{font-family:var(--f-latin),var(--f-body);direction:ltr;unicode-bidi:isolate}
.sr{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0)}
.demo-ribbon{background:#fef3c7;color:#713f12;text-align:center;font-size:13px;padding:4px 12px;font-family:"Readex Pro",var(--f-body)}

/* ---------- header ---------- */
.top{background:var(--c-header);color:var(--c-header-text);position:sticky;top:0;z-index:20}
.top-in{max-width:1120px;margin:0 auto;display:flex;align-items:center;gap:12px;padding:10px 16px;min-height:60px}
.top .logo{height:44px;width:auto}
.top .logo-ph{height:40px;padding:0 14px;border:1.5px dashed currentColor;border-radius:10px;display:flex;align-items:center;font-size:13px;opacity:.8}
.top .title{font-weight:700;font-size:15px;opacity:.9;margin-inline-start:auto}
.top .icon-btn{background:transparent;border:1px solid rgba(255,255,255,.25);color:inherit;border-radius:999px;padding:6px 12px;font-size:13px;cursor:pointer}
.top .icon-btn:hover{background:rgba(255,255,255,.1)}

/* ---------- nav ---------- */
.tabs{position:fixed;bottom:0;inset-inline:0;z-index:30;background:var(--c-surface);border-top:1px solid var(--c-line);display:flex;justify-content:space-around;padding:6px 4px calc(6px + env(safe-area-inset-bottom))}
.tabs a{flex:1;display:flex;flex-direction:column;align-items:center;gap:2px;text-decoration:none;font-size:12px;color:var(--c-muted);padding:4px 0;border-radius:10px}
.tabs a svg{width:22px;height:22px;stroke:currentColor;fill:none;stroke-width:1.6;stroke-linecap:round;stroke-linejoin:round}
.tabs a[aria-current=page]{color:var(--c-primary);font-weight:700}
.tabs a .dot{width:6px;height:6px;border-radius:50%;background:var(--c-primary);display:none}
main{flex:1;width:100%;max-width:1120px;margin:0 auto;padding:16px 16px 96px}
.by-sheen{display:flex;align-items:center;justify-content:center;gap:6px;font-family:"Readex Pro",Tahoma,sans-serif;font-size:12px;color:var(--c-muted);padding:10px 0 84px;text-decoration:none}
.by-sheen img{width:22px;height:auto}
.page-chat .by-sheen{display:none}

@media (min-width:900px){
  .tabs{position:static;border:0;background:transparent;justify-content:flex-start;gap:4px;padding:0;max-width:1120px;margin:0 auto;width:100%;padding:10px 16px 0}
  .tabs a{flex:0 0 auto;flex-direction:row;gap:8px;font-size:14px;padding:8px 16px;border-radius:999px}
  .tabs a[aria-current=page]{background:var(--c-surface);box-shadow:var(--shadow)}
  .tabs a svg{width:18px;height:18px}
  main{padding-bottom:24px}
  .by-sheen{padding-bottom:16px}
  .page-chat .by-sheen{display:flex}
}

/* ---------- common ---------- */
h1{font-weight:800;font-size:24px;line-height:1.3;margin:4px 0 12px}
h2{font-weight:700;font-size:18px;margin:0 0 8px}
.muted{color:var(--c-muted)}
.small{font-size:13px}
.card{background:var(--c-surface);border-radius:var(--radius);box-shadow:var(--shadow);padding:16px}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;border:0;border-radius:999px;padding:10px 18px;font-weight:700;cursor:pointer;background:var(--c-primary);color:var(--c-primary-text);text-decoration:none;font-size:15px;min-height:44px}
.btn.ghost{background:transparent;color:var(--c-text);border:1.5px solid var(--c-line)}
.btn.sm{padding:6px 14px;font-size:14px;min-height:36px}
.btn:disabled{opacity:.55;cursor:default}
.chip{display:inline-flex;align-items:center;gap:4px;border:1.5px solid var(--c-line);background:var(--c-surface);border-radius:999px;padding:4px 12px;font-size:14px;cursor:pointer;white-space:nowrap}
.chip[aria-pressed=true]{background:var(--c-text);color:var(--c-surface);border-color:var(--c-text)}
.code{font-family:var(--f-latin),monospace;direction:ltr;unicode-bidi:isolate;font-weight:600;font-size:13px;background:var(--c-surface-alt);border-radius:6px;padding:1px 7px;text-decoration:none}
.pill{display:inline-flex;align-items:center;gap:4px;font-size:13px;font-weight:700;border-radius:999px;padding:2px 10px;white-space:nowrap}
.tone-info{background:#e8eef7;color:#1e3a8a}.tone-warn{background:#fdf0d5;color:#7a4b00}.tone-ok{background:#e3efd9;color:#2f5214}
.tone-muted{background:#ececec;color:#444}.tone-bad{background:#fbe0dc;color:#8a1c0f}
.toast{position:fixed;bottom:90px;inset-inline:16px;margin:auto;max-width:420px;background:var(--c-text);color:var(--c-surface);padding:10px 16px;border-radius:12px;z-index:99;text-align:center;font-size:14px}
.empty{text-align:center;color:var(--c-muted);padding:40px 16px}

/* ---------- avatar ---------- */
.av{width:34px;height:34px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;font-weight:800;font-size:15px;flex:0 0 auto;overflow:hidden}
.av img{width:70%;height:70%;object-fit:contain}
.av.client{background:var(--c-surface-alt);color:var(--c-text)}

/* ---------- team strip ---------- */
.team{display:flex;gap:8px;overflow-x:auto;padding:2px 0 10px;scrollbar-width:none}
.team::-webkit-scrollbar{display:none}
.member{display:flex;align-items:center;gap:8px;background:var(--c-surface);border-radius:999px;padding:4px 6px 4px 12px;box-shadow:var(--shadow);flex:0 0 auto}
.member b{display:block;font-size:13px;line-height:1.3}
.member span{display:block;font-size:11px;color:var(--c-muted);line-height:1.3;max-width:150px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.member .lead{font-size:10px;background:var(--c-accent);color:var(--c-accent-on);border-radius:999px;padding:0 6px;margin-inline-start:4px;font-weight:700}

/* ---------- chat ---------- */
.chat-wrap{display:grid;gap:16px}
.chat-head h1{font-size:18px;margin:0}
.chat-head p{margin:0 0 8px;font-size:13px;color:var(--c-muted)}
.thread{display:flex;flex-direction:column;gap:10px;padding-bottom:8px}
.day{align-self:center;font-size:12px;color:var(--c-muted);background:var(--c-surface-alt);border-radius:999px;padding:2px 12px;margin:6px 0}
.msg{display:flex;gap:8px;align-items:flex-end;max-width:min(560px,92%)}
.msg.agent{align-self:flex-start}
.msg.client{align-self:flex-end;flex-direction:row-reverse}
.bubble{background:var(--c-agent);border-radius:var(--radius);border-start-start-radius:4px;padding:8px 12px;box-shadow:var(--shadow);min-width:0}
.msg.client .bubble{background:var(--c-own);color:var(--c-own-text);border-start-start-radius:var(--radius);border-start-end-radius:4px}
.who{display:flex;align-items:baseline;gap:6px;font-size:13px;line-height:1.4;margin-bottom:2px}
.who b{font-weight:800}
.who span{color:var(--c-muted);font-size:11px}
.txt{white-space:pre-wrap;word-wrap:break-word;font-size:15px}
.meta{display:flex;gap:6px;align-items:center;justify-content:flex-end;font-size:11px;opacity:.7;margin-top:2px}
.msg.client .code{background:rgba(255,255,255,.15)}
.bubble.status{background:var(--c-surface-alt);box-shadow:none;border:1px solid var(--c-line)}
.atts{display:grid;grid-template-columns:repeat(auto-fill,minmax(110px,1fr));gap:6px;margin-top:6px}
.atts.deliv{grid-template-columns:1fr}
.atts a{display:block;border-radius:10px;overflow:hidden;background:var(--c-surface-alt)}
.atts img{width:100%;height:auto;max-height:360px;object-fit:cover}
.atts.deliv img{max-height:420px;object-fit:contain;background:var(--c-surface-alt)}
.fileline{display:flex;align-items:center;justify-content:space-between;gap:8px;font-size:12px;margin-top:4px}
.actions{display:flex;gap:8px;flex-wrap:wrap;margin-top:8px}
.pending{align-self:flex-start;display:flex;align-items:center;gap:10px;background:var(--c-surface);border-radius:var(--radius);padding:8px 14px;box-shadow:var(--shadow);max-width:92%}
.pending .stack{display:flex}
.pending .stack .av{width:28px;height:28px;font-size:12px;border:2px solid var(--c-surface);margin-inline-start:-8px}
.pending .stack .av:first-child{margin-inline-start:0}
.pending b{font-size:14px;display:flex;align-items:center;gap:6px}
.pending small{display:block;font-size:12px;color:var(--c-muted);line-height:1.5}
.dots{display:inline-flex;gap:3px}
.dots i{width:5px;height:5px;border-radius:50%;background:var(--c-primary);animation:b 1.2s infinite}
.dots i:nth-child(2){animation-delay:.15s}.dots i:nth-child(3){animation-delay:.3s}
@keyframes b{0%,80%,100%{opacity:.25;transform:translateY(0)}40%{opacity:1;transform:translateY(-3px)}}

.composer{position:sticky;bottom:64px;background:var(--c-bg);padding:8px 0 4px;z-index:10}
.composer .box{background:var(--c-surface);border-radius:20px;box-shadow:var(--shadow);padding:8px}
.composer .types{display:flex;gap:6px;overflow-x:auto;padding:2px 2px 8px;scrollbar-width:none}
.composer .replying{display:flex;align-items:center;gap:8px;font-size:13px;padding:0 6px 8px}
.composer .replying button{border:0;background:none;cursor:pointer;font-size:16px;color:var(--c-muted)}
.composer .row{display:flex;align-items:flex-end;gap:6px}
.composer textarea{flex:1;border:0;outline:0;resize:none;background:transparent;font-size:16px;line-height:1.5;max-height:140px;min-height:40px;padding:8px 6px}
.composer .round{width:42px;height:42px;border-radius:50%;border:0;display:flex;align-items:center;justify-content:center;cursor:pointer;flex:0 0 auto;background:var(--c-surface-alt);color:var(--c-text)}
.composer .round.send{background:var(--c-primary);color:var(--c-primary-text)}
.composer .round svg{width:20px;height:20px;stroke:currentColor;fill:none;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}
.composer .previews{display:flex;gap:6px;flex-wrap:wrap;padding:0 4px 8px}
.composer .previews figure{margin:0;position:relative;width:64px;height:64px;border-radius:10px;overflow:hidden;background:var(--c-surface-alt)}
.composer .previews img{width:100%;height:100%;object-fit:cover}
.composer .previews button{position:absolute;top:2px;inset-inline-end:2px;width:22px;height:22px;border-radius:50%;border:0;background:rgba(0,0,0,.6);color:#fff;font-size:13px;line-height:1;cursor:pointer}
.composer .hint{font-size:12px;color:var(--c-muted);padding:0 8px 6px}
.aside{display:none}
@media (min-width:900px){
  .chat-wrap{grid-template-columns:1fr 300px;align-items:start}
  .composer{bottom:0}
  .aside{display:block;position:sticky;top:76px}
  .aside .card+.card{margin-top:12px}
  .aside .mrow{display:flex;gap:10px;align-items:center;padding:6px 0}
  .aside .mrow b{display:block;font-size:14px}.aside .mrow span{font-size:12px;color:var(--c-muted)}
  .aside .rq{display:flex;justify-content:space-between;align-items:center;gap:8px;padding:6px 0;border-top:1px solid var(--c-line);font-size:13px}
  .aside .rq:first-of-type{border-top:0}
  .chat-wrap .team{display:none}
}

/* ---------- requests ---------- */
.filters{display:flex;gap:6px;overflow-x:auto;padding-bottom:12px;scrollbar-width:none}
.rlist{display:grid;gap:12px}
@media (min-width:900px){.rlist{grid-template-columns:1fr 1fr}}
.req{scroll-margin-top:90px}
.req.flash{outline:3px solid var(--c-accent)}
.req .r-top{display:flex;justify-content:space-between;align-items:center;gap:8px;margin-bottom:4px}
.req h3{font-size:16px;margin:0 0 6px;font-weight:700}
.req .r-meta{display:flex;flex-wrap:wrap;gap:4px 14px;font-size:12px;color:var(--c-muted)}
.steps{display:flex;gap:4px;margin:12px 0 4px}
.steps i{flex:1;height:5px;border-radius:3px;background:var(--c-surface-alt)}
.steps i.on{background:var(--c-primary)}
.steps-l{display:flex;justify-content:space-between;font-size:11px;color:var(--c-muted)}
.req .thumbs{display:flex;gap:6px;margin-top:10px}
.req .thumbs img{width:64px;height:64px;object-fit:cover;border-radius:8px}

/* ---------- gallery ---------- */
.grid{display:grid;grid-template-columns:repeat(2,1fr);gap:10px}
@media (min-width:700px){.grid{grid-template-columns:repeat(3,1fr)}}
@media (min-width:1000px){.grid{grid-template-columns:repeat(4,1fr)}}
.tile{background:var(--c-surface);border-radius:var(--radius);overflow:hidden;box-shadow:var(--shadow);text-decoration:none;display:flex;flex-direction:column;border:0;padding:0;cursor:pointer;text-align:start}
.tile .ph{aspect-ratio:4/5;background:var(--c-surface-alt);overflow:hidden;width:100%}
.tile .ph img{width:100%;height:100%;object-fit:cover}
.tile .cap{padding:8px 10px;font-size:13px;line-height:1.5}
.tile .cap b{display:block;font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.lightbox{position:fixed;inset:0;background:rgba(20,12,6,.92);z-index:100;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:16px;gap:12px}
.lightbox img{max-height:78vh;max-width:100%;width:auto;border-radius:8px}
.lightbox .lb-bar{display:flex;gap:8px}
.lightbox .btn.ghost{color:#fff;border-color:rgba(255,255,255,.4)}

/* ---------- assets ---------- */
.agroup{margin-bottom:20px}
.agrid{display:grid;grid-template-columns:repeat(2,1fr);gap:10px}
@media (min-width:700px){.agrid{grid-template-columns:repeat(4,1fr)}}
.asset{background:var(--c-surface);border-radius:var(--radius);box-shadow:var(--shadow);overflow:hidden;display:flex;flex-direction:column}
.asset .ph{aspect-ratio:1/1;display:flex;align-items:center;justify-content:center;padding:18px}
.asset .ph img{max-height:100%;object-fit:contain}
.asset .ph .tt{font-size:34px;font-weight:800}
.asset .ab{padding:10px;display:flex;flex-direction:column;gap:6px;flex:1}
.asset .ab b{font-size:14px}
.asset .files{display:flex;flex-wrap:wrap;gap:4px;margin-top:auto}
.asset .files a{font-size:12px;text-decoration:none;border:1.5px solid var(--c-line);border-radius:999px;padding:2px 10px;display:inline-flex;gap:4px;align-items:center}
.asset .files a:hover{border-color:var(--c-primary);color:var(--c-primary)}

/* ---------- login ---------- */
.page-login{background-color:var(--c-bg);background-repeat:repeat;background-size:120px}
.page-login main{display:flex;align-items:center;justify-content:center;padding-bottom:16px}
.login{width:100%;max-width:400px;text-align:center}
.login .logo{width:200px;max-width:70%;margin:8px auto 16px}
.login .logo-ph{margin:8px auto 16px;width:200px;height:90px;border:2px dashed var(--c-line);border-radius:16px;display:flex;align-items:center;justify-content:center;color:var(--c-muted)}
.login h1{font-size:22px;margin-bottom:4px}
.login form{text-align:start;display:grid;gap:12px;margin-top:16px}
.login label{font-size:14px;font-weight:700}
.login input{width:100%;border:1.5px solid var(--c-line);border-radius:12px;padding:12px 14px;font-size:16px;background:var(--c-surface)}
.login input:focus{outline:2px solid var(--c-primary);border-color:transparent}
.login .err{color:#9f1d0e;font-size:14px;min-height:1.2em;margin:0}
.page-login .by-sheen{padding-bottom:16px}
/* إصلاحات */
.chat-wrap{grid-template-columns:minmax(0,1fr)}
.chat-wrap>section{min-width:0}
@media (min-width:900px){.chat-wrap{grid-template-columns:minmax(0,1fr) 300px}}
.page-login{position:relative}
.page-login::before{content:"";position:fixed;inset:0;background-image:var(--pattern);background-size:120px;opacity:var(--pattern-opacity,.07);pointer-events:none;z-index:0}
.page-login main,.page-login .by-sheen{position:relative;z-index:1}
.who{flex-wrap:wrap;column-gap:6px;row-gap:0}
.who b{white-space:nowrap}